About these terms
These terms apply to your use of https://erdengobi.com and to wholesale inquiries you send through this website. This site is operated by Erdengobi, a factory-direct wholesale supply service for the North American funeral trade, based in Toronto, Ontario, Canada. For questions, email support@erdengobi.com.
By using this website or submitting an inquiry, you agree to these terms. If you do not agree, please do not use the site. These terms are not a substitute for a written supply agreement on a specific programme or order.
This website
This website is for information and wholesale inquiry only. There is no retail sale and no checkout on this site. Product pages describe lines we can source; they are not an offer to sell at a stated price or quantity. Photographs and descriptions are for identification; the specification confirmed at quotation is the one that applies.
Inquiries and quotations
When you submit a wholesale inquiry, we will respond during North American business hours. Quotations are programme-based and prepared after we understand what you need. A quotation is not a binding contract until it is accepted in the manner stated in that quotation, or until a written order is confirmed.
Order quantities are programme-based. Pet urn lines start from a mixed pallet. Single-SKU minimums vary by factory and are confirmed at quotation.
Orders and payment
Buyers pay the factory directly for goods, on the factory’s terms as confirmed at quotation. Erdengobi is paid a commission by the factory, agreed in writing before the first order. Erdengobi does not mark up the product and does not handle payment for the goods.
Delivery, lead times, and any stock held in North America depend on the programme and are confirmed at quotation. Where stock is held with a North American partner, that partner is the importer of record, as described on our About page.
Quality and replacements
We specify products for North American use and arrange pre-shipment inspection (AQL) with a photo and video report on every batch. Breakage-replacement terms are agreed in writing before the first order. Those agreed terms, and the written specification for the programme, govern any claim. If something is missing from a written confirmation, ask us before you order.
Your responsibilities
You are responsible for the accuracy of the information you submit, and for using any products in line with applicable rules in your market. Please do not use this website to send unlawful, misleading or harmful content, or to attempt to disrupt the site. We may decline or close an inquiry if we cannot reasonably fulfil it, or if these terms are not followed.
Intellectual property
The name Erdengobi, and the text, photographs and design of this website, are owned by us or used with permission. You may not copy them for commercial use without our written consent. Factory or product names shown for identification remain those of their respective owners.
Liability
This website is provided as a helpful description of our service. We take care to keep it accurate, but we do not warrant that every page is complete or error-free, and we may update content at any time. To the extent permitted by law, Erdengobi is not liable for indirect or consequential loss arising from your use of the website, or from a decision made solely on the basis of website content rather than a written quotation or order confirmation. Nothing in these terms limits liability that cannot be limited under applicable law.
Privacy
How we collect and use personal information is described in our Privacy Policy.
Governing law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict-of-law rules. The courts of Ontario will have exclusive jurisdiction over disputes arising from these terms or your use of the website, subject to any rights you may have under applicable consumer or privacy law.
Changes
We may update these terms from time to time. The current version will be posted on this page with a new date. Continued use of the website after a change means you accept the updated terms.
Contact
Erdengobi
Toronto, Ontario, Canada
Email: support@erdengobi.com
Last updated: 11 November 2026